Help and Support
DCKAP Integrator Knowledge Base and Support Center
Quick video explainer of Help and Support:
The DCKAP Integrator web interface is built in such a way, that users can sign up and start using the app from the word "Go". However, should users face any issues, the DCKAP Integrator Help and Support section will provide solutions as required.
The Help and Support page is a one-stop hub where users can get all their questions answered and receive technical support when required.
This page is divided into six sections for easy user navigation and to find solutions quickly.
Blogs and Articles
The DCKAP Integrator community consists of a diverse group of users ranging from developers to testers and managing personnel to actual end-users. This section contains a wide array of blogs written by various members of the community. Categories of blogs include:
Technical Blogs
Problem - Solution-based blogs
Informative and Research-oriented blogs
Blogs on current and latest trends
And many more.
Video Tutorials
DCKAP Integrator is a platform-agnostic integration middleware that makes data integration robust, with no compromise made on the user-friendly interface of the tool. For this purpose, several video tutorials are available in this section which consist of step-by-step instructions on how to perform actions, both simple and complex.
With straightforward instructions and accurate graphics, these video tutorials will guide users through the DCKAP Integrator application and will help them perform any action.
Documentation
The one-stop hub to access DCKAP Integrator's Technical Documentation. From User Guides to API Documentation to Developer Documents and Tutorials, the DCKAP Integrator Doc kit is your go-to solution for any underlying questions. With end-users in mind, the DCKAP Integrator Documentation is crafted in such a way that, users get answers to any questions related to DCKAP Integrator.
The Doc-kit is split into the following sections:
Use Guide: A manual on how to use the various modules of DCKAP Integrator
Tutorials: Step-by-step instructions on how to perform some of the most common tasks in DCKAP Integrator
Developer Documentation: In-depth Technical Documentation to guide developers who write flows and develop APIs.
API Documentation: A guide to develop DCKAP Integrator APIs.
Release Notes
This section navigates to the list of features and updates added to DCKAP Integrator during every release. With periodic updates, our developers and the DCKAP Integrator community ensure that the product is up-to-date and meets user expectations without a glitch.
Raise a Ticket
pageRaise a TicketMy Tickets
This section list all the tickets raised by you and their statuses.
Click on the ticket row to view, manage or reply to the ticket.
Shared With Me
This section lists all tickets that other users have created and shared with you. It is either shared explicitly with you as a collaborator or you are a member of a project with the project-level ticket.
Closed Tickets
In this section, you can see all closed tickets.
CC Members
Ticket Owners can add CC Members to send email notifications to other users. This does not allow the other user to access or reply to the ticket.
The CC Members feature is deprecated and will be removed in the upcoming releases. It is recommended to use collaborators instead.
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